P8/P9 Heineken Grocery Aid short dated

Order & Delivery Policy


With the change to our minimum order value, can we please remind all customers of our returns and order policy:

  • Delivery damages – Must be reported within 48 hours of delivery. 
  • Delivery shortages – Must be reported within 48 hours of delivery.
  • Return of good stock – Must be requested within 24 hours of the stock being delivered.
  • Minimum orders – ( from 15/8 ) to exceed £400 (ex vat) excluding tobacco. . We will deliver below this amount, but you would be subject to a £20 + vat delivery charge.
  • Orders – all delivered orders must be received and processed by 12pm for next day delivery in line with your set delivery days.

If you require any further information on any o the above, then please do not hesitate to speak to your Business development manager.